4  New Developments

Steve: Omnitour (    )(             ) in Manchester but we’ve got customers all over the north and Midlands, and some important ones in the south, too. Basically, we make travel (                         ) for business travellers. We book flights and hotels; we arrange car rentals; we organize meetings and conferences, and so on.

Joanna: Do you book things like theatre tickets ?

Steve: Yes, we book theatre tickets anything that the (                 ) wants. We provide a tailor-made service for the business traveller. And we’re doing well. Last year we had an increase in (               ) of four per cent. And at the moment business is growing at about three per cent a year. We’re looking for five new members of staff and the market is (                     ).

Michael: How do you advertise your services?

Steve: We don’t. Our business mainly comes mainly (                ) business contacts and recommendations.

Joanna: So why do you need us now? you’re doing very well without advertising.

Steve: The market’s getting more and (                    ). New travel companies coming in. So, we need to look at other areas to increase our market share. We’re planning to (                   )(                ) non-business travel.

Michael: Do you mean holidays?

Steve:  Well, we prefer to call it leisure travel.  Our research shows that many people don’t want a traditional (                    )(                  ). They want to travel independently but they don’t have the time or the knowledge to arrange it. They want a tailor-made service.

Waitress: Would you like to try the wine, sir?

Michael: Yes, please Yes, that’s fine.

Joanna: So, these people are just like your business travellers, but they’re travelling (    ) leisure not business.

Steve: That’s right. And that’s why we think that we can provide (          )(              ). We already do it for the business traveller.

Michael: And does your research show this is a (                ) market?

Steve: No, it’s fairly small, but it’s (                ). These people want an interesting and unusual holiday with five star hotels and business class travel. Our problem is ...

Joanna: How do you (             ) those people?

Clerk: Boarding is at 10. 15 at gate number three. Have a nice flight.

Michael: Thanks.

Joanna: Hello. Good morning.

Clerk: Good morning. Travelling to Manchester?

Joanna: Yes, that’s right.

Clerk: Would you (             ) a window or an (               ) seat?

Joanna: Could I sit next to my colleague, please?

Clerk: Yes, that’s fine. Have you got any baggage to check in?

Joanna: No, just hand luggage.

Clerk: Here’s your boarding pass. (                      ) is at l0:15 at gate number three. Have a nice flight.

Joanna: Thank you.

Receptionist: Good morning. Can help you?

Joanna: Good morning We have an (                         )(           ) with Steve Newton.

Receptionist: Could I have your names, please?

Joanna: Joanna Castle and Michael Wilkinson.

Receptionist: Just one moment, please.   Joanna Castle and Michael Wilkinson are in reception. ... OK. Thank you. ... Please take a seat. Mr Newton is coming to meet you.

Joanna: Thank you.

Steve: How was your (                 )?

Joanna: Fine, thanks.

Michael: The plane was (       )(           ), too.

Steve: Excellent! Let’s go and meet Caroline. Caroline, let me introduce Mike Wilkinson and Joanna Castle.

Caroline: Hello, Mike.

Michael: Hello, nice to meet you.

Caroline: Very nice to meet you, Joanna.

Joanna: Hello, nice to meet you.

Caroline: Please.

Steve: Caroline’s our (                   )(                    ). She started the company seven years ago.

Michael: And now it’s very successful.

Caroline: But I hope we can make it more successful (        )(           )(                ).

Joanna: Of course, that’s why we’re here.

Steve: Coffee, everybody?

Joanna: Yes, please. Black, no sugar.

Michael: White with one sugar for me, please.

Steve: Caroline?

Caroline: I’ve got one thanks, Steve

Michael: What (        )(         )(          ) before you started Omnitour, Caroline?

Caroline: I worked for Virgin Atlantic. I started as a stewardess.

Michael: (                   ).

Caroline: Yes. Now, the plan for this morning is to give you more (                    ) about our present customer (          ). After that, we can look at possible areas for expansion. I’ve ordered some sandwiches for lunch. I hope that’s OK with you both? I think we can finish by three o’clock.. (             .) What time’s your flight back to London?

Michael: It’s at 4.30.

Joanna: But we can easily get a later one.